Video Transcript (Sic)
David: So Mr Chowdhry how do you ensure that your guards are always on site
Mr Chowdhry: It all begins with our control center staff were very careful as a company because we understand that one of the most important things for our clients is punctuality, and the other factor is going to be that there duties undertaken on site whilst on duty are correctly and accurately carried out. Our control center staff will ensure that shift rotas are given to officers as early as possible and that they are advised early enough for changes to be made should they be required to do so. Officers have a very strict disciplinary code that they understand this code ensures that any emergency changes are brought to our attention as soon as possible preventing any lapse in shift cover. We always have an emergency supply of officers meaning that any emergency changes are easily recruited for and this is done through our control center software. Which operates in real time and flags up existing emergency officers ready to cover shifts that may be missed. But more to the point as well that control center software most importantly acts as a record of an officer’s attendance. On duty they will call 15 minutes before their duty shift starts confirming they are on site. If they are late to do that a red warning flags up allowing us ample time to find out where they are and to than advise our clients.
Once they are on sight they are than required to call the control center every hour any missed calls are flagged up enabling our control center staff to check that they are still healthy that they are still safe and that they are still attending on the site by calling back on the site telephone number that will be listed within that control center package. Our package works in real time and our clients also have passcoded access to that service also meaning that if they wanted to they could confirm that the evidence that we provide is correct and accurate.