Operationally, A.A. Security works to a flat hierarchical structure, according to specific areas of remit and responsibility led by The Board of Directors, and Managing Director Wilson Chowdhry, with office staff that includes an Operations Manager, Personnel Manager, Marketing Manager, Finance and Quality Manger and a Business Development and contracts Manager. Our flat hierarchy ensures employee empowerment and encourages peer support and cohesion.

Using the above structure, staff are trained to have a working understanding of one another's roles, enabling them to work in tandem, and provide support for one another. This multitasking approach benefits office staff at times of absence of a significant member from the organisation. All office staff have been trained in security provision to NVQ level 2 standard. This enables them to have a practical understanding of working Security environments and the demands on those providing it. This has created an empathy between office staff and operatives when tackling security operative demands. Annual and quarterly management and review meetings are held, with staff across all areas, this includes five randomly chosen Security operatives during QRM's. Meeting minutes and a newsletter are distributed throughout the company. Every employee also has training specific to their roles. This approach, and the value placed on individuals have made for a staff turnover averaging just over 10% in the past four years, in contrast to the industry average of 40 %. (SIA Website).