“We also noticed that Metronet Rail were paying our invoices in duplicate and brought this too the attention of our clients. A subsequent investigation revealed that they had been overpaying a large number of clients and shortly after the company filed for PPP Administration. The same staff continued working on our contracts but directly with London Underground and always appreciated our honesty that helped them uncover a major financial leak.” Wilson Chowhdry A.A.Security Director
As a company we have always prided ourselves on being honest while providing the best value to our clients as possible when working with TfL there was no exception to this rule.
Are first encounter of working with London Underground started in February 2005 we started working for a company called Trans4M who were a contractor to London Underground Ltd. We were called on site in an emergency after the poor performance of another security operator and deployed officers within a 7 hour period. With our fast response and level of professionalism our client was extremely impressed with our work giving us an additional 10 contracts within six months.
“The company changed names in 2007 to Metronet Rail and we enjoyed working with them deploying officers on an average of 12 sites per year” Wilson Chowhdry A.A. Security Director
During our work with Trans4M, Metronet Rail, Vinci Construction and London underground are guards were asked to perform a number of front-line services including meet and greet and reception duties. Our other officers would control ingress and egress of pedestrians, vehicles or both. Mandatory tasks always included, patrolling, incident logs, duty logs, hazard detection and trespasser removal. On particularly sensitive sites our officers would also manage and control the CCTV equipment.
“We had no idea what this training entailed and were refused entry to the course as we were not officially a contractor to the industry” Wilson Chowhdry
Some of the difficulties we faced when providing security for the rails was specific locations required specific training. The training at the time was called Safety Induction Scheme (SIS), which provided a 'Permit to Entry' on site on production of the pink card that was given to successful participants to the course. Nowadays the modern training course is of course the LUCAS Card. At that time we did not understand what the training entailed and so were refused entry to the course, as we were not officially a contractor to the industry. However through the trust and than partnership we had gained through our client Metronet we were able to send candidates on the course who then also had a medical assessment undertaken by a professional doctor. Our officers were required to undergo random drugs and alcohol tests and we altered our employment contracts to facilitate this. We also purchased our own swabs and alcohol breath detector equipment, which is still used by our supervisors to ensure officers are in a fit state to work.
“While working at Euston Station and others during the 7/7 bombings our officers who had been Project Griffin trained by Scotland Yard Police, were able to help during the cordoning off of particularly vulnerable and dangerous areas”
They were trained in how to detect potential bombs and helped keep thousands of Londoners safe from harm, during one of the biggest atrocities to have hit our city - despite the potential threat to their own lives. We were also able to get all our Security officers to their shifts despite hugely disrupted traffic and public transport using mediums such as National Rail Enquiries on-line and information being cascaded directly via Trans4M to their contractors. When the all clear was given for the removal of the cordon our officers were involved in the process and were thanked by London Underground Ltd, Trans4M and the Met Police.
“During the term of all our contracts we received few complaints and no contract was ever terminated before time. Moreover, we continue to be approved for work with London Underground and Vinci Rail contracts.”