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Queen Mary University of London



Library security required to patrol library (Full time) during extended Summer periods and permanently during out of hours period.  Duties included switching off all amenities at close, checking for trapped persons and ensuring that whole site is exited before exit.  Reporting of any equipment malfunction or premises damage and contact of out of hours service repairs if necessary.

Desk clearance has become a role of the officers after which books are fed into the automatic book sorter ready for shelving the following morning. 

Lost property must be reported and filed away in secured labelled bags within an hour of find or receipt.  Computers left behind go to special storage at main reception desk for 24 hour access.

Minimise theft by visible patrols of an hourly frequency and security responsible for ensuring 1 hour limit is adhered to at private study areas during busy periods.

Ad hoc services are a regular feature at the site for internal security absences including gate-keeping, reception security, student accommodation welfare security and event security.  Overnight security for protection of graduation canopies has been a regular feature of the site.

Officers have been required to hold a good competency with computers for many of the administrative tasks and have received extra training in equality and diversity and customer service, to enhance overall service provision.

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London Borough Of Brent



A.A.Security provide static and mobile uniformed security officers, CCTV operators, reception security and safe drivers for all Brent council security needs. We were awarded the London Borough of Brent security service contract in May 2009 The initial contract included Static and Patrol Guarding, Keyholding and an Open and close services for Buildings and public open spaces.  We have been working diligently with the Council, who have been very impressed in the quality of our service provision and as a result of this have asked to extend our contract to include their Wheel-clamping and parking Management of all Council Car Parks.  We are also providing a vetted and conflict management trained officer for their secure driving of Environmental Officers.  The contract is due to expand further and already we are in the process of discussions that may eventually see us securing their Locksmith and Key cutting service contract.  Our deployment of officers requires a minimum of 98% deployments on time.  Thus far we are attaining over 99% compliance and this includes our emergency response service that requires on average an addition of up to 22 shifts per week.

We also provide for the Brent Baces buildings such as reception duties, patrolling the premises and adjacent grounds to check hazards to the property and premises. Our officers also provide safety of teachers and the students as well as the visitors to this education centre. 

Within this building they operate a well used local library and Museum, with extremely high footfall.  Our officers provide a meet and greet function and are required to familiarise themselves with the building, so that they can signpost visitors through the awkward number of , rooms and passages.  Conflict Management training is provided and deaf awareness training in addition to equality training.  

Due to the potential for lost children all officers deployed are required to hold Enhanced CRB Checks.  Deployed officers are also required to understand fully the lost and found procedure and to patrol regularly for any security threat including bomb detection.  They are trained as Fire Marshalls and are required to assist in evacuation of the buildings.

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